Refund & Cancellation Policy

1. About This Policy

This Refund & Cancellation Policy explains the terms applicable to purchases made through Ebook Now, including eBooks, PDF notes, study materials, guides, bundles and other digital products.

By completing a purchase, you acknowledge that you have read and understood this policy.

2. Nature of Our Products

Ebook Now primarily provides digital products that are delivered electronically. These products may include downloadable PDFs, eBooks, study materials, notes, guides, templates and digital bundles.

Because digital products can be accessed or downloaded immediately after purchase, they are treated differently from physical products.

3. Refund Policy

However, we understand that genuine technical or order-related issues can occur. We may review such cases individually and provide an appropriate resolution where applicable.

4. When Can You Request Assistance?

You may contact us if you experience a genuine issue such as:

• Payment was successfully completed but the purchased product was not delivered.
• You received an incorrect digital product due to an error on our side.
• The provided download or access link is not working due to a technical issue.
• You were charged more than once for the same order due to a duplicate transaction.
• The purchased file is technically corrupted or cannot be opened because of an issue with the file provided by us.

5. Situations Where Refunds May Not Apply

Refunds or cancellations may not be available in situations including:

• You changed your mind after purchasing the digital product.
• You purchased the product without reviewing its description or contents.
• You no longer need or want the product after purchase.
• You purchased the same or a similar product elsewhere.
• You have already downloaded, accessed or used the digital product.
• The issue is caused by your device, internet connection, software or third-party application.
• The product was purchased by mistake where the product information was clearly available before purchase.
• The request is based on dissatisfaction with personal results, exam results, study progress or other outcomes that cannot be guaranteed.

6. Duplicate Payments

If you believe you have been charged more than once for the same purchase, please contact us with the relevant payment details.

After verification, an eligible duplicate payment may be refunded through the appropriate payment method.

7. Incorrect Product or Access Issue

If you receive an incorrect product or cannot access the product because of an issue originating from our side, please contact our support team as soon as possible.

We will verify the order and, where appropriate, provide the correct product, a working access link or another suitable resolution.

8. Technical Issues

If you are unable to download, open or access your purchased product, please contact us before requesting a refund.

Our team may first attempt to resolve the issue by providing a new download link, replacement file or access assistance.

9. Order Cancellation

Since digital products may be delivered immediately after payment, cancellation may not be possible once access or download has been provided.

If you believe an order was placed accidentally or a duplicate order was created, contact us immediately so that we can review the situation.

10. How to Request a Refund or Resolution

If you believe your case qualifies for review, please email our support team with the following information:

• Your name
• Email address used during purchase
• Order ID or transaction reference
• Date of purchase
• Product purchased
• A clear description of the issue
• Relevant screenshots or payment proof, if applicable

11. Refund Processing

If a refund is approved, it will normally be initiated through the original payment method or another appropriate payment channel.

The time required for the amount to appear in your account may depend on the payment gateway, bank or financial institution involved.

12. Misuse & Unauthorized Sharing

Digital products purchased from Ebook Now are intended for personal use unless otherwise stated on the product page.

Unauthorized copying, redistribution, resale, sharing of download links or commercial distribution of purchased content is not permitted.

13. Customer Responsibility

Customers are responsible for providing accurate information during checkout, including their name and email address.

Please carefully review the product description, included materials and other available information before completing your purchase.

14. Changes to This Policy

Ebook Now may update or modify this Refund & Cancellation Policy from time to time to reflect changes in our products, services or business practices.

Any updated version will be published on this page with the revised date.

15. Contact Us

If you have any questions regarding this policy, your order or a digital product purchased from Ebook Now, please contact our support team.